Shipping policy
Delivery Options
ROOTCAP INC serves customers in the United States. Available shipping methods and rates are displayed at checkout when offered for your order and delivery address. If no suitable option appears, contact info@root-cap.com before completing your order.
Shipping charges are separate from product prices. Shipping is not automatically free, including for full-carton or larger orders. Custom order quotes also exclude shipping unless expressly stated otherwise in writing.
Free Warehouse Pickup
Choose pickup at checkout to collect your order free of charge from our Montclair warehouse:
ROOTCAP INC
5235 W State St
Montclair, CA 91763
United States
In-stock blank cap pickup orders are usually ready within 24 hours. Please wait for your ready-for-pickup email before visiting, and bring your order confirmation. The notification confirms when your order is ready to collect.
Order Preparation and Transit
Preparation depends on stock availability, order quantity, payment status, and any required order approval. Custom production schedules are confirmed separately for each project.
Carrier transit estimates begin after the carrier receives the shipment and do not include order preparation or custom production. Estimates are not guaranteed delivery dates; weather, carrier disruptions, and other events can affect transit.
Addresses and Delivery Issues
Please check your delivery address and contact information before submitting an order. If a correction is needed, email us promptly. Changes may not be possible once an order has been prepared or dispatched.
Contact us if a shipment is delayed, damaged, missing, or marked delivered but not received. We will help review the shipment and work with the carrier where appropriate. For damaged, incorrect, or missing goods, follow the reporting instructions in our Refund & Returns Policy.