Refund policy

Request a Return

For eligible blank caps, request a return within 14 days of delivery or pickup by emailing info@root-cap.com. Include your order number, the items and quantities, and the reason for the return.

All returns require prior authorization. We will provide return instructions after reviewing your request. Please do not send goods to our warehouse without approval.

Ordinary Returns of Blank Caps

Returned blank caps must be unused, unworn, unwashed, undecorated, and unaltered, with their original packaging and in resalable condition.

• A 10% restocking fee applies to the amount paid for the returned merchandise, excluding tax and shipping.
• The customer pays return shipping.
• Original shipping charges are not refunded for ordinary returns.

These ordinary return charges do not apply to a verified ROOTCAP error or product issue as described below. Any rights required by applicable law remain unaffected.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order when it arrives, before decorating or altering the caps. Report damage, defects, incorrect items, or shortages within 7 days of delivery or pickup.

Email your order number, affected styles and quantities, and clear photos of the goods, packaging, and shipping label where relevant. Keep the goods and packaging while we review the issue.

For a verified issue attributable to ROOTCAP, we will arrange an appropriate replacement or refund and cover reasonable return shipping when a return is required. No restocking fee applies to these approved claims.

Custom and Decorated Products

Custom-made, embroidered, printed, patched, or otherwise decorated or altered products are not eligible for change-of-mind returns. We will still review reported quality issues or errors with these products. Please contact us with the order details and photos so we can assess the issue.

Inspection and Refunds

For an exchange, contact us before sending anything back. The same eligibility and authorization requirements apply, and replacement items are subject to availability. We will confirm any price difference and shipping charges before proceeding.

After authorized returns are received and inspected, we will notify you of the outcome and any approved refund. Approved refunds are normally returned to the original payment method. Your bank or payment provider may need additional time to post the refund. If the original payment method cannot receive the refund, we will contact you to arrange an appropriate alternative.